CimaCare is a proactive managed service offering designed to provide
ongoing infrastructure support to clients.
The CimaCare Plan is designed to provide additional support and
skills transfer to clients be-yond normal implementation and support
offerings.
The service provides for on site and off site assistance to technical
personnel and managers.
CimaCare is intended to:
- provide deep support skills in specific platform and solution
areas
- augment existing in house skills with subject matter experts in
a particular focus area
- avoid outages through proactive planning and management of the
environment
The CimaCare Plan is intended to be flexible to your needs and,
ultimately, to improve your overall experience and long-term
satisfaction with the solution you have purchased.
CimaCare delivers Peace of Mind.
A typical CimaCare contract provides:
- Onsite support for eight (8) days annually (estimated 2
days/quarter)
- Remote support for up to 20 hours annually
- Assigned consulting resources (primary & backup) for consistency
of support
- Preferred rate on additional services
Onsite Support
Your assigned CimaCare resource will be available to
schedule and per form any of the following tasks on site:
- Health Check for AIX, POWER Systems (i, P),
VMware solutions, Intel servers, storage environment, TSM, SVC
environment
- System logs review, performance analysis &
tuning, procedure review
- In-depth troubleshooting
- New feature planning & implementation
- Upgrade planning & assistance
- Disaster recovery planning & testing
- Extended skills transfer & training
Remote Support
Your staff can utilize your CimaCare resource team for
any of the following:
- Procedural and “how-to” questions
- Design review
- Problem determination assistance
- Interface with Vendor support for hardware or
software issues
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