Hey Alexa! Meet “My Tech Support”

Amazon Echo Dot

Amazon Echo Dot – Photo copyright Amazon.com. Used for editorial purposes.

The Alexa Skill You’ve Been Waiting For Has Finally Arrived

As a valued member of the Cima Solutions Group family, by now you’ve already had the pleasure of interacting with our account and our support system in a wide range of different ways. You know that anytime you have a problem, you can just submit a support ticket and someone will be able to take care of anything and everything as quickly as possible. You rest easy at night knowing that checking on the status of those tickets is never more than a few quick mouse clicks away.

But what if this and other functionality required NO mouse clicks to speak of? What if finding out about exciting upcoming Cima events in the Dallas, Austin and Little Rock areas didn’t even require you to be in front of your computer or smartphone at all? What if finding out anything you needed to know was as simple as talking to a friend?

The good news is that these and other tasks ARE that simple thanks to Cima Solution’s new Alexa Skill called “My Tech Support.” The BETTER news is that the skill is already live and is available to add to ALL of your Alexa devices right away.

The “My Tech Support” Alexa Skill was designed from the top down with your experience and satisfaction in mind, giving Cima customers a fun new way to connect directly with the company using any device that they happen to own. Not only is submitting support tickets as easy as speaking a few key phrases, but you can also check on the status of any existing support tickets that you may have, get access to all of the latest tips and tricks on how to get the most out of your managed IT services and much, much more.

Not only that, but you can even use the skill to find out instantly about all of the local events that we’ll be throwing for customers just like you in the Little Rock, Austin and Dallas areas. You know how every group of friends seems to have that one member that is always “in the know”? The one who has access to information that nobody else seems to have? That friend is called “My Tech Support” and we think that you’ll get along quite nicely.

But even better than that, we believe that this is simply the first step towards something larger and even more exciting coming just over the horizon. We’re going to continue to add new features and make improvements on a regular basis, all in an effort to help make “My Tech Support” as useful a tool for our valued customers as we possibly can.

If you’re ready to check out “My Tech Support” for yourself, you can visit Amazon’s page for this great new Alexa Skill.

As always, if you have any additional questions that you’d like to see answered, just ask Alexa! (Or Contact Us)

John Alday

John Alday

John Alday is the CEO of Cima Solutions Group. His professional experience includes twelve years at IBM Corporation performing various sales and sales management duties including Business Unit Executive in IBM’s MidMarket sales organization. He served as a Regional Vice President of Sales for Onyx Software, an enterprise CRM software company and General Manager for an IBM Business Partner firm. He started Cima Solutions Group in 2005 with the focus on delivering reliable and efficient IT solutions that create financial value for the clients they serve. In 2012, John co-founded Cowork Suites, a company that brings multi-tenancy and resource sharing concepts to the workplace environment through coworking.
John Alday