Now that we’ve provided a quick look at some of the limitations of break/fix IT services, we’ll finish things up by looking at the pros and cons of the alternative: managed services.
If you read our last blog post on the subject of managed service providers, then you’re now aware of some of the basics involved with working with an MSP. However, there’s no getting around the fact that working with an MSP costs money. You’re now probably wondering what it takes to make sure you get the most value possible out of the funding you dedicate to working with an MSP.
In our last post in this series, we provided an introduction to two different business models for IT service providers: managed services and break/fix. As promised, we will now take a deeper dive into the pros and cons of each of these options, to give you more insight into why we consider managed services to be the preferable option for most use cases.
As small and midsize businesses get larger, one of the main issues they have to address is building and managing an increasingly complex IT environment. For these businesses, working with an IT service provider can remove the pressure of managing IT for themselves. However, deciding to work with an IT service provider is only one part of the equation. The business must then decide which kind of service provider they wish to work with, and this can often be a confusing decision to make.
Best Practices breed organizational excellence
Are your systems constantly going down for unplanned outages due to someone implementing a ‘fix’ for another workload? Your organization was unaware of the change and its potential impact on other areas of the business. Perhaps there is an opportunity to look at implementing an Information Technology Service Management (ITSM) plan.
The popularity of managed service providers as an alternative or supplement to traditional in-house IT teams had grown significantly in recent years. In a recent report from the research firm CompTIA, two-thirds of organizations surveyed said that they had used the IT services of an external provider at some point within the last year. You could say that using a 3rd party to augment your IT is essentially managed services but there is much more to it than just that.