In my previous post, I talked about the benefits of implementing an ITIL based management approach to your organization. As mentioned the framework is very complex and detailed. At Cima, we take a methodical structured approach in helping organizations implement their ITSM strategy. Planning is a large component to the success of any project, the same holds true for implementing an ITSM framework. Perfect execution of a plan can still result in a project failure if the strategic planning is flawed. The CimaCare vCIO is designed to help implement a service strategy that is valuable and functional for the organization. In this segment, I will talk about the idea of Service Strategy and the role it plays in technology.
Best Practices breed organizational excellence
Are your systems constantly going down for unplanned outages due to someone implementing a ‘fix’ for another workload? Your organization was unaware of the change and its potential impact on other areas of the business. Perhaps there is an opportunity to look at implementing an Information Technology Service Management (ITSM) plan.