TIB Bank operates on the principles of exceptional attention to the financial needs of our customers and the highest quality financial services. The Independent BankersBank (TIB) has been a long time Cima Solutions Customer that Cima has partnered with for multiple infrastructure solutions and services. Cima has fulfilled the role of trusted partner with TIB in the form of design and implementation services as well as support services with the use of the CimaCare services model. CimaCare is designed to support our customers post-implementation with the solutions we deployed.
At TIB it is in the form of standing side by side with TIB personnel during their annual DR testing using TSM and the infrastructure put in place by Cima. In addition, with the TIB lead TSM administrator on medical leave for two months, TIB called upon Cima to augment their staff and become their TSM administrator a role that Cima handled seamlessly until the TIB TSM administrator returned. Cima invests in their customers above and beyond our implementation skills in an effort to become more than just a vendor and earn the right to be called a trusted adviser.
VP Information Services
The Independent BankersBank