ITIL Part 2: Service Strategy

In my previous post, I talked about the benefits of implementing an ITIL based management approach to your organization. As mentioned the framework is very complex and detailed. At Cima, we take a methodical structured approach in helping organizations implement their ITSM strategy.

Industry use cases for the new Cima + Splunk partnership

Earlier in the summer I shared two blog posts on the new partnership between Cima Solutions Group and Splunk. In the first two posts, we started by introducing the new partnership, and then looked at how log management tools from Splunk could help you enjoy success with your hybrid cloud environment.

MSP 101: Your introduction to the managed service provider

The popularity of managed service providers as an alternative or supplement to traditional in-house IT teams had grown significantly in recent years. In a recent report from the research firm CompTIA, two-thirds of organizations surveyed said that they had used the IT services of an external provider at some point within the last year.

Have you bought your last server?

The Egg and I restaurant opened up in Flower Mound, TX last year. Great place for breakfast or lunch if you are in the area. About a mile or so away is an Einstein Bros Bagels - I’m a fan of the poppy seed bagel. And a mile or so away from there is a First Choice Emergency Room.