Emerging Trends: What’s New in Tech Support?

Emerging Trends: What’s New in Tech Support?

With the upcoming new year,  "what's new?" has been the fast-forward question on a lot of our minds.  Recently, IBM hosted a webinar on the five emerging trends in technology support services.

The speaker, Dr. Shu Tao,  manager of the Department of Cognitive Platform for Support Services, at the IBM T. J. Watson Research Center,  explored five technology trends that are expected to drive the evolution of the technology support services industry.  Accordingly, we were told that these emerging trends are bound to shape new paradigms of support services in the next three to five years.

To watch this webinar,  register here.

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