What My Customers Have Taught Me: A 2018 Reflection

As a seasoned IT Solutions Sales Leader, I started the year full of excitement around the emerging technologies and how they were going to change my customers lives FOREVER!! AI, IoT, and Cloud, were the most prevalent buzzwords starting the year and I learned everything I could, talked to everyone I knew, found SMEs I trusted, and started having conversations with my customers to see where they were on their journeys.

Head in the (IT) Clouds

It’s been pretty Cloudy on the IT front for the last several years.  AWS, Azure and IBM SoftLayer leading the pack and spinning up some impressive marketing materials around moving all workloads to the cloud.  Immediately. Easy Peasy!

Well, reality is sinking in as customers make the attempt to move “everything” and find that the application, process, regulatory and departmental interdependencies, along with the preparation needed for general lift and shift of certain workloads,  are not as easy in practice as they are on paper.

Security for SMART Law Firms

Given that Cima’s IT Managed Services works closely with those in the legal industry, I have decided to write about technology trends and certain recommendations that law firms should apply.  While security is top of mind with all of our clients, we find our law firms to be the most diligent.

Emerging Trends: What’s New in Tech Support?

With the upcoming new year,  "what's new?" has been the fast-forward question on a lot of our minds.  Recently, IBM hosted a webinar on the five emerging trends in technology support services.

The speaker, Dr. Shu Tao,  manager of the Department of Cognitive Platform for Support Services, at the IBM T. J. Watson Research Center,  explored five technology trends that are expected to drive the evolution of the technology support services industry.

What’s .NEXT?

Last week,  I attended the local Nutanix .NEXT conference, hosted in the Gaylord Resort,  in Grapevine, TX.  This conference was well attended with customers, prospects, partners, and local and national Nutanix employees from sales and technical. To kick off the afternoon,  they provided a lunch and vendor expo.

Thankful for Technology

I'm all about using less technology during the holidays. Unplugging and reserving that energy for those around you, cherishing and celebrating what is most special to you - it's important.  Although,  I think that there are some beneficial ways to use technology, more efficiently, so that you remain thankful.

IoT in Education: Observations from the ACC Conference

We had a fantastic time at the ACC Conference this week which we hosted with our partner HPE. Part of the personal interaction opportunity we had at the conference was a 45-minute session around IoT, which ran over to 1 hour.

Typically, I’m used to attending sessions at tech conferences where everyone walks in the room with enough knowledge to at least be dangerous and potentially belligerent to the speaker.

The decision to switch to an entirely new IT support model isn't easy, but our free eBook certainly makes it clear.CLICK!