Emerging Trends: What’s New in Tech Support?

With the upcoming new year,  "what's new?" has been the fast-forward question on a lot of our minds.  Recently, IBM hosted a webinar on the five emerging trends in technology support services.

The speaker, Dr. Shu Tao,  manager of the Department of Cognitive Platform for Support Services, at the IBM T. J. Watson Research Center,  explored five technology trends that are expected to drive the evolution of the technology support services industry.

What’s .NEXT?

Last week,  I attended the local Nutanix .NEXT conference, hosted in the Gaylord Resort,  in Grapevine, TX.  This conference was well attended with customers, prospects, partners, and local and national Nutanix employees from sales and technical. To kick off the afternoon,  they provided a lunch and vendor expo.

Thankful for Technology

I'm all about using less technology during the holidays. Unplugging and reserving that energy for those around you, cherishing and celebrating what is most special to you - it's important.  Although,  I think that there are some beneficial ways to use technology, more efficiently, so that you remain thankful.

IoT in Education: Observations from the ACC Conference

We had a fantastic time at the ACC Conference this week which we hosted with our partner HPE. Part of the personal interaction opportunity we had at the conference was a 45-minute session around IoT, which ran over to 1 hour.

Typically, I’m used to attending sessions at tech conferences where everyone walks in the room with enough knowledge to at least be dangerous and potentially belligerent to the speaker.

Lessons From a Merger

This month marks the anniversary of our first merger and acquisition.  What a great experience it has been. I thought I’d list out the top 5 lessons learned that have made this a successful partnership: 

Ego - Or rather, the putting aside of one’s ego.

Security Q&A #TechTip

Our VP of Security, Alex Morrow, and Marketing Leader, Madison Hardy, talk about the importance of Security Solutions for individuals, more specifically business owners. Check out this Q&A for Technical Support and additional tips, such as password management.

HPE Nimble Storage: A Cima Partner Applaud

Recently, I attended one of the regularly scheduled HPE Nimble storage hands-on training sessions offered in the North Texas area.  These training sessions focus on the Gen 5 updates to the product and some additional hands-on with the HTML5 Management GUI.
Nimble: A Cima Partner
Cima has been a Nimble Partner since before the HPE acquisition and the greatest achievement of the HPE merger so far has been that the outstanding Nimble support has remained top tier! This isn't always the case,  as we have been front row to several of these mergers over the years and support is often the first "cost reduction" victim.

When Disaster Recovery is Top of Mind, You need a DR Plan

With Hurricane Florence currently making landfall in the United States, disaster recovery is top of mind for many people.  Veeam has a white paper out titled “Five Keys to Keeping Your District’s Digital Services Up and Running” that includes general advice that any type of organization can take to implement an effective disaster recovery plan.

The decision to switch to an entirely new IT support model isn't easy, but our free eBook certainly makes it clear.CLICK!